Citizens Medical Center is committed to providing equal access to healthcare services for all patients regardless of race, color, national origin, age, disability, or sex.
Section 1557 of the Affordable Care Act
Citizens Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Citizens Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Citizens Medical Center is committed to treating all patients with dignity and respect and providing equal access to our services and programs. We welcome all members of our community and are dedicated to creating an inclusive environment where everyone can receive the healthcare they need.
This policy applies to all programs, services, and activities provided by Citizens Medical Center, including but not limited to emergency services, inpatient care, outpatient services, surgical procedures, diagnostic testing, and rehabilitation services.
Citizens Medical Center provides free aids and services to people with disabilities to communicate effectively with us, such as:
Citizens Medical Center provides free language services to people whose primary language is not English, such as:
If you need these services, please ask a staff member or call (361) 573-9181.
ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call (361) 573-9181.
Spanish / Espanol
ATENCION: Si habla espanol, tiene a su disposicion servicios gratuitos de asistencia lingueistica. Llame al (361) 573-9181.
Vietnamese / Tieng Viet
CHU Y: Neu ban noi Tieng Viet, co cac dich vu ho tro ngon ngu mien phi danh cho ban. Goi so (361) 573-9181.
Chinese / Mandarin
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (361) 573-9181。
Korean / 한국어
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (361) 573-9181번으로 전화해 주십시오.
Arabic / العربية
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 9181-573 (361).
French / Francais
ATTENTION: Si vous parlez francais, des services d'aide linguistique vous sont proposes gratuitement. Appelez le (361) 573-9181.
German / Deutsch
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfugung. Rufnummer: (361) 573-9181.
Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (361) 573-9181.
In accordance with Section 1557 of the Affordable Care Act and other applicable laws, Citizens Medical Center does not discriminate against any person on the basis of:
If you believe that Citizens Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Citizens Medical Center Civil Rights Coordinator
2701 Hospital Drive
Victoria, TX 77901
Phone: (361) 573-9181
You can file a grievance in person or by mail. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Online: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms available at: www.hhs.gov/ocr/complaints/index.html
This nondiscrimination notice applies to all services provided by Citizens Medical Center. We are committed to continuous improvement in our efforts to provide accessible, non-discriminatory care to all patients.
For more information about our nondiscrimination policies or to request auxiliary aids, services, or language assistance, please contact our Patient Relations department.
For questions about this notice or to request services:
Citizens Medical Center
2701 Hospital Drive
Victoria, TX 77901
Phone: (361) 573-9181
Ask for Patient Relations, Civil Rights Coordinator, or Administration.